The Heritage Hotel Manila

Good location, only 20 min walk to the Mall of Asia. The hotel offers a complimentary driving service to there. Airport only about 20 min by taxi away, the staff help to order one. The swimming pool is huge and nice. Very good and yummy breakfast with a lot of choices.

It is a good place to stay, if you are staying about one night stop in Manila. It so close to the airport, clean & comfortable beds. Good breakfast ( some comments about not good buffet) it’s good do not worry. Easy to find, nice lobby, very helpful staff at front disk, good 4 elevators working perfect & has a card key sensor ( no one can touch the console without a keycard ( security issue) , towels some of them are old ( but really so white & clean). I stayed at a room in the 6th floor, it is big & clean( the TV. Is only 8 channels HBO only). The toilet is up to a 4 star hotel. No casino there yet ( yes it is located in the ground floor..!! But still they working on it almost ready, but I think it might be working on April 2025, maybe ( not sure but it was from my point of view). But, as I said it is good for short stay, because I prefer to stay at makati area for longer stay.

We loved our stay in Heritage Hotel because of the following reasons: 1. We got an upgrade of our reserved room to a suite room. It was cozy, the temperature was just right; 2. When we opened the television, there was a personalised WELCOME MESSAGE for me. It was indeed a PLEASANT SUPRISE;. KUDOS to the IT team of the Heritage Hotel. You have made your customer feel special. 2. The food which was a room delivery was great and on time for tired and starving persons like us who just arrived from an international flight; 3. We got the breakfast which was just right for the amount. The variety was good enough. 4. Reception staff, IT Staff, kitchen staff who received my order, food delivery staff, and dining area staff were pleasant and attentive to our needs. All in all, it was an excellent customer experience. This was not my first time to stay in Heritage Hotel. In my last vacation early part of 2024, we also stayed in this hotel which we enjoyed our free trip to Mall of Asia.

Great location. Close to restaurants, public transport, ATMs and shops. The Mall of Asia is only a 10 minutes drive and there is a free shuttle 5 times a day. The room was spacious with plenty of storage options and clean. The bed was comfortable with choice of pillows. Staff were courteous and helpful. The basement gym was well-equipped and excellent.

The breakfast buffet are good and lots of foods choices. I am expressing my heartfelt appreciation for the extraordinary actions taken by Ed Dela Cerna and Frederic Moreno Following my initial complaint, Ed and Frederic's prompt and professional intervention not only resolved the issue but exceeded my expectations. Their dedication to ensuring my stay was comfortable and enjoyable demonstrated exceptional customer service skills. Ed’s exceptional leadership and commitment to guest satisfaction are a testament to the hotel's commitment to excellence. His actions have transformed my experience, and I am grateful for his efforts. Please extend my sincerest appreciation to Frederic for his outstanding service. Ed Dela Cerna and Frederic Moreno’s professionalism and kindness have made a lasting impression. Thank you for fostering a culture of exceptional customer service.